Terms of service
Last updated: 5 August 2026
These Terms of Service explain how Norvelith ("we", "us", "our") operates this website and the terms that apply when you use our website or place an order with us. By accessing our website or purchasing from us, you agree to these Terms of Service, along with our Privacy Policy, Shipping Policy, and Returns & Refund Policy.
1. Eligibility
To place an order through our website, you must be at least 18 years old and legally capable of entering into a binding contract.
2. Use of the Website
You may use our website for lawful browsing and purchasing only. You must not misuse the website, interfere with its operation, attempt to gain unauthorised access to any part of it, or use it in a way that may harm us, our customers, or the security of the website.
We reserve the right to restrict or refuse access to the website where necessary to protect the website, our business, or other users.
3. Intellectual Property
All content on this website, including text, product information, images, logos, graphics, and design elements, is owned by or licensed to Norvelith and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or otherwise use any part of this website without our prior written permission, except where permitted by law.
4. Product Information
We aim to ensure that product descriptions, images, dimensions, finishes, and other details shown on our website are accurate and up to date. However, minor variations in colour, finish, texture, or appearance may occur due to screen settings, photography, or manufacturing differences.
Nothing in this section affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015.
5. Orders and Payment
All orders are subject to acceptance and product availability. After you place an order, we will send you an order confirmation email to confirm that your order has been received.
All prices on our website are shown in GBP (£). The price shown at checkout is the final price payable for your order.
Payment must be completed at the time of purchase using one of the payment methods available at checkout. Orders will not be processed until payment has been successfully received.
If we are unable to accept your order for any reason, we will notify you and issue a refund where applicable.
6. Shipping and Returns
Information about delivery, shipping timeframes, returns, and refunds is set out in our Shipping Policy and Returns & Refund Policy. These policies form part of these Terms of Service.
Nothing in these Terms limits your statutory rights under UK consumer law.
7. Customer Accounts and Security
If you create an account on our website, you are responsible for keeping your login details confidential and for any activity carried out under your account.
If you believe your account has been accessed without your permission, please contact us promptly so we can review the issue.
8. Liability
We do not exclude or limit liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or any matter that cannot be excluded under applicable law.
Subject to that, we are not liable for indirect or consequential losses that were not reasonably foreseeable at the time of purchase or use of the website.
Nothing in these Terms affects your statutory rights as a consumer.
9. Third-Party Links
Our website may include links to third-party websites or services for convenience. We are not responsible for the content, policies, or operation of third-party websites.
10. Governing Law
These Terms of Service are governed by the laws of England and Wales. If you are a consumer, you may also have the right to bring a claim in the courts of the part of the United Kingdom where you live, where applicable under consumer law.
11. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, website, or legal obligations. The latest version will always be available on this page, and the date at the top will show when it was last updated.
12. Contact Us
If you need more information regarding these Terms, please get in touch using the details below. We will be glad to help!
Email: info@norvelith.co.uk
Phone: +44 7348 949965
Customer Support Hours:
Monday to Friday: 9:00 AM - 5:00 PM (GMT)
Saturday: 10:00 AM - 4:00 PM (GMT)
Sunday: Closed
Our team responds to all enquiries within 24 hours - Sunday messages answered on Monday.