Shipping policy
Last updated: 5 August 2026
This Shipping Policy explains how Norvelith handles delivery for orders placed through our website. It sets out where we ship, how shipping charges work, how long orders usually take to process and arrive, and what to do if there is a delivery issue.
1. Shipping Area
We currently ship to addresses within the United Kingdom.
2. Shipping Charges
We offer free shipping on all orders within the United Kingdom. No additional shipping charges are applied at checkout.
3. Order Processing and Delivery Times
Orders are processed on business days only, Monday to Friday, excluding UK public holidays.
- Order Cutoff Time: 4:00 P.M. (GMT)
- Order Handling Time: 1 to 3 business days (Monday-Friday)
- Transit Time: 5 to 7 business days (Monday-Friday)
- Total estimated delivery time: 6 to 10 business days (Monday-Friday)
Orders placed after 4:00 P.M. (GMT), on weekends, or on public holidays will begin processing on the next business day.
All delivery timeframes are estimates and may occasionally be affected by courier delays, peak periods, or other factors outside our control.
4. Delivery Partners
We work with established delivery providers to ship orders within the United Kingdom Including:
- Royal Mail
- Parcel Force
- DPD
- EVRI
The delivery partner used for your order may vary depending on the destination, parcel size, and operational availability.
5. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. You can use our order tracking page to stay updated about your order status.
Tracking updates may not appear immediately after dispatch and can sometimes take a short time to become active.
If you experience an issue, please reach out to us at info@norvelith.co.uk.
6. Order Modifications
If you need to request an order or address modification after placing the order, please contact us as soon as possible at info@norvelith.co.uk.
We will do our best to modify the order before dispatch, but we cannot guarantee changes once an order has been handed to the delivery provider.
7. Delivery Delays
While we aim to meet the estimated delivery timeframes, delays can occasionally occur due to circumstances outside our control, including courier disruption, severe weather, or periods of high demand.
If your order is delayed beyond the estimated timeframe, please contact us and we will review the shipment and assist where possible.
8. Delivery Issues
If your order has failed delivery, appears to be lost or hasn't arrived in time, please contact us as soon as possible at info@norvelith.co.uk with your order number and any relevant details.
We will review the issue and work with you to help resolve it in line with your statutory rights under UK consumer law.
9. Updates to This Policy
We may update this Shipping Policy from time to time to reflect changes in our delivery practices, business operations, or legal requirements. The latest version will always be posted on this page, and the date at the top will show when it was last updated.
10. Contact Us
If you need more information regarding shipping or tracking an order, please get in touch using the details below. We will be glad to help!
Email: info@norvelith.co.uk
Phone: +44 7348 949965
Customer Support Hours:
Monday to Friday: 9:00 AM - 5:00 PM (GMT)
Saturday: 10:00 AM - 4:00 PM (GMT)
Sunday: Closed
Our team responds to all enquiries within 24 hours - Sunday messages answered on Monday.